Changing How Large Infrastructure Projects Are Built - How we showed an engineering firm ways to create demand for a totally new, proprietary service offering.

Expanding Into US And Foreign Markets – How we've worked with clients wanting to enter the US and other foreign markets.

Creating The Fastest Games On Two Feet – We worked with a college athletic league to broaden the appeal of an intercollegiate sport and increase alumni donations.

Lighting A Path For Website Visitors – By creating three websites in one, we changed how on-line information is targeted to specific types of visitors.

Tweaking Mail Lists To Forge Closer Ties With Decision Makers – Ways in which we've assisted numerous clients to turn their mail lists from junk and spam to a tool driving new business.

Many Clients Or Profitable Ones? - Not all customers are created equal and we've helped several different clients create customer tiers that boosted profits.

Turning A Commodity Into A Unique Service – Service providers are often seen as an interchangeable commodity by clients and customers –- until they asked us to make them stand out in the crowd.

Redefining Women's Health Care Delivery - A hospital group needed our help persuading legislators and regulators that women suffering from cancer have unique medical and emotional issues to resolve.

Connecting A Public Broadcaster To Its Members –- A network dependant on member contributions asked us to help them forge closer ties so they could increase annual donations.

A New Way To Keep Hospitals Clean And Healthy – Technology had surpassed existing sanitising cleaners. But hospitals resisted because registrations for the new product imposed stringent rules on use and documentation.

Speaking With One Voice Helps Sales - and Sales People - Multiple acquisitions created conflict in the sales force and brand confusion. Distributors were unhappy and supply chain inefficiencies were widespread. Everyone pointed at others as problems.

Locking In Customer Loyalty By Talking Over A Nettlesome Problem - While a strong element of service associated with customer relationship, public pressure for hygiene safety imposed major pressure on customers to show due diligence.

Turning A $3-million Write-Off Into Cash Through Better Supply Chain Management - The pressure to make a smooth transition to supply chain management was so great that the client set aside $3-million to cover a write-off for the disposal of obsolete product.

From Barely Surviving To Seriously Thriving - An electronics manufacturer lost money for three straight years and was facing bankruptcy. The client was losing control over the business because of excessive inventory and an unresponsive information system.

Finding A Date Becoming A Smoother Operation - The call centre of an on-line and telephone dating service was mismanaged and staff morale was low as internal processes were outdated and inefficient.

Working Out The Kinks In A Health Club - The company had significant staff problems. Customers were being badly affected by a lack of interest in their welfare. Gossip was the principal internal communication style.